Mohammad Alhawawsha, Anatoly Anisimov


Today, it is expected that governments will respond to public needs, manage public funds efficiently and transparently, and adapt to social changes. In this transitional process, public administration gains inspiration from private companies, goal-driven management, and custom. At the same time, the resistance to such a large organizational change is enormous. The huge size of the government makes it slow to change, especially when the implementation of e-government is only one of the many challenges that the government must deal with e-oriented policies. The quest to implement e-government projects is motivated by the fundamental policy goals of (i) increased effectiveness, efficiency, and information quality; and (ii) improved interaction mechanisms, and in turn better governance tools. In Jordan, e-services initiative is the heart of the e-government. Therefore, the ICT sector is best served and is able to deliver e-government services in an integrated manner, as a result since 2000, many national ICT projects have been launched to sustain and support the e-government program.


E-government; system architecture; service delivery; system layers; internet technology; e- administration; smart government; smart technologies

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